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However, for a non-persistent setup, Teams requires a per-machine installation in order to work efficiently. This section describes how to collect logs from the virtual desktop, the client device, dowjload the Microsoft Teams app.
 
 

 

Optimization for Microsoft Teams | Citrix Virtual Apps and Desktops 7

 

With a profile caching manager, the appropriate user-specific information is cached during the user session. For example, the user-specific information includes, user data, profile, and settings.

Synchronize the data in these two folders:. Exclude the files and directories from the Microsoft Teams caching folder as described in the Microsoft documentation. This action helps you to reduce the user caching size to further optimize your non-persistent setup.

In this scenario, the end user uses Microsoft Teams in one location at a time. In a common virtual desktop deployment, each user is assigned to one desktop, and Microsoft Teams is deployed in the virtual desktop as one application.

We recommend enabling the Citrix Profile container and redirecting the per-user directories listed in Per-user installer into the container. List all the per-user directories into this configuration. For a complete list of verified endpoints, see Thin Clients. For more information, see Prerequisites to install Citrix Workspace app. After the update is complete, restart the Session. Root permission is required. Citrix Viewer app requires access to macOS Security and Privacy preferences for screen sharing to work.

If you want to disable Microsoft Teams optimization, run this command in a terminal and restart the Citrix Workspace app:. This section provides recommendations and guidance to estimate how many users or virtual machines VMs can be supported on a single physical host. The idea is to find out how many users or VMs can be ran on a single piece of hardware running a major hypervisor.

This section includes guidance to estimate SSS. Note that the guidance is high level and might not necessarily be specific to your unique situation or environment. Citrix recommends using this guidance and these simple rules to quickly estimate SSS only. However, Citrix recommends using Login VSI or the load testing tool of your choice to validate results, especially before purchasing hardware or making any financial decisions.

To enable optimization for Microsoft Teams, use the Manage console policy described in the Microsoft Teams redirection policy. This policy is ON by default. In addition to this policy being enabled, HDX checks to verify that the version of the Citrix Workspace app is at least the minimum required version. Microsoft Teams reads the key to load in VDI mode. Loading the API is the first step toward redirection. Exit Microsoft Teams by right-clicking the notification area icon and restarting.

Microsoft Teams relies on Media Processor servers in Microsoft for meetings or multiparty calls. So the network health between the peer and the Microsoft cloud determines the performance of the call. Please refer to Microsoft network connectivity principles for detailed guidelines around network planning.

We recommend evaluating your environment to identify any risks and requirements that can influence your overall cloud voice and video deployment. For support information, see Support. The manner in which this is accomplished will vary depending on the VPN product and machine platform used but most VPN solutions will allow some simple configuration of policy to apply this logic.

For more information on VPN platform-specific split tunnel guidance, see this Microsoft article. Citrix minimum recommendations per user are:. About performance, encoding is more expensive than decoding for CPU use at the client machine.

You can hardcode the maximum encoding resolution in the Citrix Workspace app for Linux and Windows. See Encoder performance estimator and Optimization for Microsoft Teams. If you configure an explicit proxy server in the VDA and route connections to localhost through a proxy, redirection fails. If not, optimization fails. If the branch office is configured to access the internet through a proxy, these versions support proxy servers:. If DNS requests are unsuccessful, P2P calls with outside users and conference calls media establishment fails.

This support means that the endpoint must be able to perform DNS resolutions. Consider a scenario where there is no direct path between the two peers or between a peer and a conference server and you are joining a multi-party call or meeting.

The HdxRtcEngine. These ranges include both Transport Relays and media processors, front-ended by an Azure Load Balancer. Call quality depends on the underlying network protocol. Meetings fail. Use this architecture diagram as a visual reference for the call flow sequence. The corresponding steps are indicated in the diagram. Citrix media engine and Teams. With Direct Routing, you connect your own supported session border controller to the Microsoft Phone System directly without any additional on-premises software.

Call queues, transfer, forward, hold, mute, and resume a call are supported. Starting with version , Citrix Workspace app supports dynamic emergency calling. The notification is provided based on the current location of the Citrix Workspace app that runs on the endpoint, instead of the Microsoft Teams client that runs on the VDA. To enable dynamic emergency calling, the administrator must use the Microsoft Teams Admin Center and configure the following to create a network or emergency location map:.

When users start an optimized call using the Microsoft Teams client for the first time, they might notice a warning with the Windows firewall settings.

The warning asks for users to allow communication for HdxTeams. You can apply more restrictive rules if you want. You can deploy Microsoft Teams and Skype for Business side by side as two separate solutions with overlapping capabilities. For more information, see Understand Microsoft Teams and Skype for Business coexistence and interoperability. Examples include island modes and Skype for Business with Microsoft Teams collaboration.

Also, Skype for Business with Microsoft Teams collaboration and meetings. Peripheral access can be granted only to a single application at the time. For example, webcam access by the RealTime Media Engine during a call locks the imaging device during a call.

When the device is released, it becomes available for Microsoft Teams. Optimal audio and video quality require a network connection to the Microsoft cloud that has low latency, low jitter, and low packet loss. Backhauling of Microsoft Teams audio-video RTP traffic from Citrix Workspace app users at branch office locations to a data center before going to the internet can add excessive latency.

It might also cause congestion on WAN links. This use is to identify, categorize, and steer Microsoft Teams traffic. Business broadband internet connections in many areas suffer from intermittent packet loss, periods of excessive jitter, and outages.

You can use multiple meetings or chat windows for Microsoft Teams in Windows. This feature is supported with Citrix Workspace app for Windows Microsoft Teams supports Gallery , Large gallery , and Together mode layouts.

Microsoft Teams displays a 2×2 grid with video streams of four participants known as Gallery. In this case, Microsoft Teams sends four video streams to the client device for decoding. If the menu shows Remote audio , quit the Teams app and try again. If the devices still don’t appear in the menu, check the Privacy settings on your local PC. Disconnect from the remote session, then reconnect and check the audio and video devices again.

To join calls and meetings with video, you must also grant permission for apps to access your camera. Using Teams in a virtualized environment is different from using Teams in a non-virtualized environment. For more information about the limitations of Teams in virtualized environments, check out Teams for Virtualized Desktop Infrastructure.

For Teams known issues that aren’t related to virtualized environments, see Support Teams in your organization. To contact Microsoft Teams support, go to the Microsoft admin center.

Customizing a host pool’s Remote Desktop Protocol RDP properties, such as multi-monitor experience or enabling microphone and audio redirection, lets you deliver an optimal experience for your users based on their needs. Enabling device redirections isn’t required when using Teams with media optimization. If you’re using Teams without media optimization, set the following RDP properties to enable microphone and camera redirection:.

To learn more, check out Customize Remote Desktop Protocol properties for a host pool. Also note that you need to log out of the Horizon desktop for the GPO policies to be applied.

In the virtual desktop, restart Microsoft Teams to ensure that the correct settings have been applied by the Microsoft Teams client. We have seen issues in Microsoft Teams where incorrect flags get applied. Restarting Teams ensures that the correct flags are pulled in and applied.

Quit the Microsoft Teams application. This will force Microsoft Teams to reload its cache, which may have contained outdated values related to the environment. To ensure that Microsoft is not detecting a conflicting Citrix Agent installation on the desktop, review the Microsoft logs.

Instructions for collecting Microsoft logs are provided in the Microsoft documentation topic Use log files to monitor and troubleshoot Microsoft Teams. In Microsoft Teams, click the ellipsis points … next to your profile picture at the top, and then select Settings and go to the Devices section.

Under Audio devices , you should see the local headset names in the Speakers and Microphone drop-down lists.

Figure Device Settings for Microsoft Teams. If you see the local device names in the Microsoft Teams device settings, then Microsoft Teams optimization has been enabled in your environment. Check if html5Server. If you do not see html5server. If you still do not see html5server. If you see that html5server. Similarly, if you are using a. Otherwise, html5server will not work as expected. Because html5server. This is an internal registry key used by html5Server.

Backing up and restoring the registry key may result in erroneous behavior. If you do not have any user profile management software installed or have excluded the above-mentioned registry key from the list, follow the next action item.

Important : For the following step, you need to have administrator privileges on your virtual desktop operating system. If you see the below highlighted section, then Microsoft Teams optimization has been enabled on your VM. Note : For your convenience, the highlighted text you can search for includes the following settings:.

If the above settings are missing from the logs or if the logs display “allow:false” then Microsoft Teams optimization has not been enabled in your environment. Go through the installation guidance for Horizon Client for Windows or Linux, as described in Client Installation , and ensure that Media Optimization for Microsoft Teams check box has been selected in the Horizon Client Installation wizard. For the Mac platform, ensure that you have the supported version of Horizon Client installed.

If you have the supported versions installed and have selected the right configuration for Media Optimization for Microsoft Teams, contact VMware support. If you see the below highlighted section in the logs, then Microsoft Teams optimization has been correctly enabled for your session.

If the above settings are missing from the logs or if the logs display “allow”:”false” then Microsoft Teams optimization has not been enabled in your environment. Contact VMware for further assistance. If Microsoft Teams on VDI is optimized and you are running into generic issues, or if you find that features are missing, check if you see the same behavior when using the Microsoft Teams web client. If you see the same behavior on the web client, or if you find that a feature is missing, contact Microsoft for further assistance.

Features are in continuous development and are added on a regular basis, and functionality will expand over time.

Using Teams in a virtualized environment might be somewhat different from using Teams in a non-virtualized environment. For example, some advanced features might not be available in a virtualized environment, and video resolution might differ. The Teams desktop app was validated with leading virtualization solution providers.

With multiple market providers, we recommend that you consult your virtualization solution provider to ensure that you meet the minimum requirements. Review the information in this section to ensure that you meet all requirements for proper functionality.

You can download the latest version of Citrix Virtual Apps and Desktops at the Citrix downloads site. You’ll need to sign in first. For the latest server and client requirements, see the Optimization for Microsoft Teams article on the Citrix website. VMware Horizon is a modern platform for secure delivery of virtual desktops and apps across the hybrid cloud. To offer a great end-user experience, VMware Horizon provides media optimization for Teams.

This optimization improves overall productivity across virtual desktops and apps, and enhances user experience when calling and meeting using Teams. The required media optimization components are part of the Horizon Agent and Horizon Client by default and there’s no need to install any additional plug-in to use the optimization feature for Teams. To get the latest requirements and instructions on how to configure media optimization for Teams, see the Configuring Media Optimization for Microsoft Teams article on the VMware website.

Deciding on which approach to use depends on whether you use a persistent or non-persistent setup and the associated functionality needs of your organization. For a dedicated persistent setup, both per-machine and per-user installation will work. However, for a non-persistent setup, Teams requires a per-machine installation in order to work efficiently. See the Non-persistent setup section. With per-machine installation, automatic updates are disabled.

This means that to update the Teams app, you must uninstall the current version to update to a newer version. With per-user installation, automatic updates are enabled. Keep the Teams desktop app in your VDI environment up to date. Teams desktop app versions with release dates that are more than 90 days older than the current version’s release date aren’t supported.

Unsupported Teams desktop app versions show a blocking page to users and request that they update their app.

For most VDI deployments, we recommend you deploy Teams using per-machine installation. To update to the latest Teams version, start with the uninstall procedure followed by latest Teams version deployment. For Teams AV optimization in VDI environments to work properly, the thin-client device must have access to the internet. If internet access isn’t available at the thin-client device, optimization startup won’t be successful. This means that the user is in a non-optimized media state.

In a dedicated persistent setup, users’ local operating system changes are retained after users log off. For persistent setup, Teams supports both per-user and per-machine installation.

 
 

Microsoft Teams on VDI gets more features for calls and meetings – Microsoft Tech Community – Mobile clients

 
 
Supported features are based on the WebRTC media stack and virtualization provider implementation.

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